Lillian Vernon
Lillian Vernon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lillian Vernon has a 1.9 star rating from 17 reviews and predominantly negative sentiment; common themes appear in Lillian Vernon reviews about slow shipping, order errors, and poor communication.
Key Takeaways for Future Customers
- Expect long turnaround times and check order status often when ordering to avoid holiday delays.
- Be prepared for additional shipping and care fees at checkout and verify charges before payment.
- Document requests for refunds and follow up persistently if resolving billing or refund issues.
Negative Feedback / Risk Areas
- Frequent Lillian Vernon customer complaints cite unresponsive customer service and cancelled or missing orders.
- Many reviews report wrong or back-ordered personalized items and slow or nonexistent refund handling.
- Shipping delays and unexpected fees are recurring problems affecting delivery and billing.
Positive Feedback
Customers note a diverse product selection and nostalgic, cute items, though priced at a higher level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lillian Vernon has a 1.9 star rating from 17 reviews and predominantly negative sentiment; common themes appear in Lillian Vernon reviews about slow shipping, order errors, and poor communication.
Key Takeaways for Future Customers
- Expect long turnaround times and check order status often when ordering to avoid holiday delays.
- Be prepared for additional shipping and care fees at checkout and verify charges before payment.
- Document requests for refunds and follow up persistently if resolving billing or refund issues.
Negative Feedback / Risk Areas
- Frequent Lillian Vernon customer complaints cite unresponsive customer service and cancelled or missing orders.
- Many reviews report wrong or back-ordered personalized items and slow or nonexistent refund handling.
- Shipping delays and unexpected fees are recurring problems affecting delivery and billing.
Positive Feedback
Customers note a diverse product selection and nostalgic, cute items, though priced at a higher level.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saddle River, New Jersey
Totally incompetent customer service
- Coupon code rejected online.
- Order canceled; no contact.
- No manager available; no callback.
- Buy Amazon Prime with free shipping.
Never received phone call from manager. No effort made to resolve my problem so I ordered it from Amazon and got the item in 2 days. Will not shop at Lillisn Vernon again
Only open M-F 9-5 even during Xmas. Got through to place order then crickets. Tried to track order online. No order existed.
Customer service said there was a problem with my credit card (bank error), so rather than call or email, they just cancelled my order. Left me hanging for 2 Xmas presents. Now too late for Xmas delivery. I offered what I felt was a fair solution.
They expedite my order. I pay regular shipping (my coupon was free shipping). They pay the difference to express. Said no.
Asked for a manager. None available. They said I would receive a call back within 4-8 hours. No call.
I'd been a customer for over 30 years and tried to support the little guy. Found very similar items on Amazon Prime.
They will be here tomorrow - free shipping. I will NEVER buy from Lillian Vernon again.
User's recommendation: Company is very indifferent to customer satisfaction. Make sure you order very well in advance and keep track of your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Poor service
- Ordered a Christmas gift on Dec 9; on Dec 23 it was out of stock.
- On Dec 18 I was told the item was rush shipped; customer service was horrible.
I ordered a Christmas gift on December 9. I just called to check the status (December 23) and was told the item was out of stock.
I was told on December 18 that the item was being rush shipped.
This is horrible customer service! Do not shop with this company!
- Nice products
- Products promised but never delivered
Preferred solution: Full refund
User's recommendation: Do not shop with Lilian Vernon!!!!!!’
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReviews being read
- Decided not to order after reviews.
- The company is not Lillian after a private equity buyout, with wrong items, undelivered, and hard complaints.
After reading the reviews, I've decided not to order from this company. In reality, it isn't Lillian anymore since being bought out by a private equity firm.
I, and other people, don't need the grief with purchases that are the wrong item, never received, and hard to get satisfaction from complaints to the company. I'll pass.
Preferred solution: Nothing.
User's recommendation: Good luck!
Item not delivered, poor customer service is
Item not sent, wrong item sent. No answer when call customer service.
Just hear music. Website to send email to complicated
User's recommendation: Don t shop there
Oneida, New York
CAN YOU Help?
i, TOO AM PISSED WITH LILLIAN VERNON
I ORDER A PERSONALIZED PUZZLE (CLARK) AND NEVER GOT IT.
VERY POOR COMPANY
Dubuque, Iowa
Late shipment
Customer service was excellent and offered to resend I received one shipment on part of the shipment on Christmas Eve and the other was not delivered until today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerXmas dog ornament that was wrong.
- Ornament arrived as 700 instead of Blue; the 87-year-old can't send photos.
- Customer asks to check the file and confirm Blue will be sent.
This is the 3rd time I have written about the ornament that came with 700 instead of dogs name. The person who responded to my message this time ask me to send picture of the ornament I received this second time and is still wrong.
I am 87 Yrs, old and not very good on the computer, so don't know how to send pictures. Please check your file and see if I am going to get the ornament with the dogs name Blue on it?
Guess it was all capitals in his name AND THAT WAS THE PROBLEM. I offered to mail them back but the first person told me to throw it away,
I ordered gifts for my grandchildren and they did not come and I have tried to email and call for answers and have gotten no response!!
- Advent calendars did not arrive; no tracking status.
- Emails and calls to support got no reply.
- There was a $4.99 hailing fee and a $20 shipping fee.
I ordered advent calendars for my grandchildren to have as a count down to Christmas and they never arrived. No status when I checked so I emailed the customer service to no response.Then i called customer service and they said they would look into it and no response!
Also there was a $4.99 hailing fee and a $20.00 shipping fee which is outrageous! Never will I order from them again!!!
Preferred solution: Full refund
Coldwater, Michigan
Missing purchase
- Order placed 1 month ago; paid for expedited shipping; promised 7 days for packing and shipping; still not delivered; no information about delay.
I placed an order 1 month ago and paid extra for expedited shipping. I was told total of packing and shipping would be 7 days. ITS STILL NOT HERE one month later and NO information from the company that it would be late or WHY!!!
User's recommendation: Don’t use Lillian Vernon
Coldwater, Michigan
Missing purchase
- Order placed Oct 20, 2023; over a month with no updates despite expedited delivery.
- No word on delay or availability or when to expect it.
I ordered this product Oct 20, 2023. That's MORE THan a month ago and still no word, even though I paid extra for 4 day expedited delivery.
No updates from the company, no word on why the delay, or even if the product is still available and when i might expect it. This is NOT acceptable.
Please respond.
User's recommendation: Don't use Lillian Vernon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo refund
Getting the run around on my refund not happy poor customer service it absolutely sucks will not be shopping here in the future and will be reporting to the BBB
- Customer service very poor
Preferred solution: Full refund
User's recommendation: Do not shop with lillian vernon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my order i received
- Ordered a marble lazy Susan; box shows white and gray, but received is all white.
- Could not reach seller after hours of attempts; disappointed.
i ordered a marble lazy susan. white and gray to match my sons kitchen.
i recd it and tge box shows white snd gray but the lazy susan is all white. i tried all day to contact them. in hindsight for 2 hrs.
can not get thru. i'm so disappointed
- Customer service
Preferred solution: either a replacement and the correct one i ordered
User's recommendation: Not happy because i can not contact them
Did not receive very important item.
- I ordered children's luggage on November 19th 2021.
- I was told it would be ready week of December 26th.
- It was a Christmas gift; I have nothing.
I placed an order for children's luggage on **November 19th 2021**...plenty of time to get to me for Christmas. On December 14th I called to ask where it was, they told me it would not be made until the week of **December 26th!
** This was a special gift that I was giving for Christmas.... now I have nothing.
VERY UPSET!!
Pat
- Cute but expensive
- Do not send items in time
Preferred solution: Full refund
User's recommendation: If you want your order by a certain date do NOT shop here!
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Georgetown, Texas
About my order i received
- I tried all day to reach Lillian Vernon but couldn't, and next morning I got through and the issue was resolved.
- I am very happy with the company.
i have to say i tried all one day to get thru to lillian vernon and could not the next morning i got right thru and they resolved my issue. i am very happy with that company. so pjs disregard this phased complaint
User's recommendation: i recommend they stand behind their products
Denver, North Carolina
Update on our order
- Order placed via Amazon on Nov 23 for two personalized medium duffle bags; update requested on delivery before Xmas; order number 113-811****-631****.
We placed an order through Amazon, on Nov 23rd, for two personalized medium duffle bags. Amazon recently informed us to contact you to see if they will be delivered before Xmas.
When we placed the order, we were advised they will arrive before Xmas. We would like an update on the order.
Order number is 113-811****-631****. Not sure if this is your order number or Amazons.
Green Bay, Wisconsin
Did not received order
I ordered a advent calendar and have not received it. I also asked for a catalog.
In which I have not received yet either. Please call or email me and let me know if its on its way.
Thank you for your time. Lori Jerge
User's recommendation: This is a great company
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