filters
State:
Show
City:
Show
Product:
Show
I ordered children's suitcases on 9/28 with the names Aliza and Yitzy. I received an email from your company that order was incomplete. I then rendered info 9/30 with suitcase name Aliza and Izzy. I tried to cancel the order of 9/28 and customer service said NO This is...
Read more
Company wrote 0 private or public responses to the review from Oct 07.
WoodenDog
WoodenDog

Please advise and resolve

1.0
I didn't like
  • Difficult to reach
  • Customer service
#1375362
Reply to reviews
I tried twice to call cutomer service and kept getting pressured to let them call me back....WHICH THEY DIDN'T so the third time I insisted on staying on the line even though live operators popped on twice to ask me if I would like to have someone call me back...I...
Read more
Company wrote 0 private or public responses to the review from Aug 14.
1.4
I liked
  • Product selection
I didn't like
  • Customer service
#1329558
Reply to reviews
I orderes an item and never received the tracking information, only to have to request it after I didnt receive it. One I got the tracking number I realizes I put the wrong house number. The one I put did not exist. I contated LV and the customer services reps were...
Read more
Company wrote 0 private or public responses to the review from Apr 05.
#1227184
Reply to reviews
In December I ordered a monogrammed tea set. It came with the monogram upside down. After many rude phone calls and several emails, they finally admitted they were in the wrong. And the only reason they admitted it was because I sent them screen shots of their website...
Read more
Company wrote 0 public responses to the review from Jan 25.
1.0
I didn't like
  • Defective product
#1176065
Reply to reviews
On 12/4/17 I ordered 3 personalized pillows with Christmas themes. I did it over the phone because the website was not clear about how to deal with the personalization. The associate took my order and that was that. The pillows arrived in 2 separate boxes on January...
Read more
Company wrote 0 private or public responses to the review from Jan 15.
2.4
#1169588
Reply to reviews
Show

Lillian Vernon - Horrible!!

Ordered labels for approximately $23 dollars, was charged $5 for packaging fee and $12 for shipping. Interesting part, my labels were delivered in an average envelope with a .49 cent stamp!!!!! Really! No shipping costs, no box but charged $17 for a nene rope with one stamp!!!
Company wrote 0 public responses to the review from Dec 22, 2017.
#1153761
Reply to reviews
After 30 years as a customer, so DISAPPOINTED!!!! Apparently, they got too big, or sold company. Customer service is non existent. I've ordered about 8 items from them, this season. Several weeks ago, ordered three items. 1 monogrammed garment bag came in. Orders were...
Read more
Company wrote 0 private or public responses to the review from Dec 18, 2017.
janicesaavedra33
janicesaavedra33

fter 30 years as a customer, so DISAPPOINTED!!!!Apparently, they got too big, or sold company.Customer service is non existent. I've ordered about 8 items from them, this seas...

1.0
#1151106
Reply to reviews
I placed an order for Thanksgiving items, some were personalized gifts. The order was placed on Nov. 2, 2017, in plenty of time for delivery by Thanksgiving. I received an email with a confirmation number for the order. Two weeks later I contacted Lillian Vernon to ask...
Read more
Company wrote 0 public responses to the review from Dec 06, 2017.
2.3
I liked
  • Personalized gifts
I didn't like
  • Delay in delivery and lack of communication with me
#1143077
Reply to reviews
DO.NOT.ORDER.FROM.LILLIAN.VERNON. I ordered my 3 year old niece a beach towel for her swimming class and it arrived 4 weeks after I ordered it only to have her name spelled wrong on the towel. She was very very upset. Nothing ships quick. You will wait a 2 plus months...
Read more
Company wrote 0 public responses to the review from Nov 20, 2017.
1.0
#1134540
Reply to reviews

Contact Lillian Vernon

Mailing Address:
P.O. Box 35022
Colorado Springs, Colorado 80935
United States
Phone:
(800) 545-5426
More

Lillian Vernon Products and Services

Resolved
I would not recommend Lillian Vernon to anyone. I ordered a gift for my son in law for Christmas and have been calling for two weeks getting the runaround. Every time I call I'm told the item will be sent in a couple of days. I called this morning and was told the item...
Read more
Company wrote 0 private or public responses to the review from Dec 20, 2016.
4.3
#976675
Reply to reviews