In December I ordered a monogrammed tea set. It came with the monogram upside down. After many rude phone calls and several emails, they finally admitted they were in the wrong. And the only reason they admitted it was because I sent them screen shots of their website...Read more
I didn't like
- Defective product
On 12/4/17 I ordered 3 personalized pillows with Christmas themes. I did it over the phone because the website was not clear about how to deal with the personalization. The associate took my order and that was that. The pillows arrived in 2 separate boxes on January...Read more
Lillian Vernon - Horrible!!
Ordered labels for approximately $23 dollars, was charged $5 for packaging fee and $12 for shipping. Interesting part, my labels were delivered in an average envelope with a .49 cent stamp!!!!! Really! No shipping costs, no box but charged $17 for a nene rope with one stamp!!!
After 30 years as a customer, so DISAPPOINTED!!!! Apparently, they got too big, or sold company. Customer service is non existent. I've ordered about 8 items from them, this season. Several weeks ago, ordered three items. 1 monogrammed garment bag came in. Orders were...Read more
I placed an order for Thanksgiving items, some were personalized gifts. The order was placed on Nov. 2, 2017, in plenty of time for delivery by Thanksgiving. I received an email with a confirmation number for the order. Two weeks later I contacted Lillian Vernon to ask...Read more
- Personalized gifts
I didn't like
- Delay in delivery and lack of communication with me
DO.NOT.ORDER.FROM.LILLIAN.VERNON. I ordered my 3 year old niece a beach towel for her swimming class and it arrived 4 weeks after I ordered it only to have her name spelled wrong on the towel. She was very very upset. Nothing ships quick. You will wait a 2 plus months...Read more
I would not recommend Lillian Vernon to anyone. I ordered a gift for my son in law for Christmas and have been calling for two weeks getting the runaround. Every time I call I'm told the item will be sent in a couple of days. I called this morning and was told the item...Read more
If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an order with Lillian Vernon. I had placed an order almost A MONTH in advance for custom cutting boards.. 4 out of 5 of my order was done. Mind that this...Read more
I had called the customer service line with a purchase for a childs rolling luggage. I waited on the phone for over 30 minutes, and had moved me to three different agents who could not help me. This was a complete hassle and a complete waste of time. Each agent could...Read more
I tried to make a purchase using a code on the catalog that guaranteed $4.99 shipping. When I placed the order online, they added an addition $3.99 for "care and packaging"! So they wanted me to pay $9 for $5 shipping. And normally, the shipping would have been...Read more
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