I tried twice to call cutomer service and kept getting pressured to let them call me back....WHICH THEY DIDN'T so the third time I insisted on staying on the line even though live operators popped on twice to ask me if I would like to have someone call me back...I...Read more
- Product selection
I didn't like
- Customer service
I orderes an item and never received the tracking information, only to have to request it after I didnt receive it. One I got the tracking number I realizes I put the wrong house number. The one I put did not exist. I contated LV and the customer services reps were...Read more
In December I ordered a monogrammed tea set. It came with the monogram upside down. After many rude phone calls and several emails, they finally admitted they were in the wrong. And the only reason they admitted it was because I sent them screen shots of their website...Read more
I didn't like
- Defective product
On 12/4/17 I ordered 3 personalized pillows with Christmas themes. I did it over the phone because the website was not clear about how to deal with the personalization. The associate took my order and that was that. The pillows arrived in 2 separate boxes on January...Read more
Lillian Vernon - Horrible!!
Ordered labels for approximately $23 dollars, was charged $5 for packaging fee and $12 for shipping. Interesting part, my labels were delivered in an average envelope with a .49 cent stamp!!!!! Really! No shipping costs, no box but charged $17 for a nene rope with one stamp!!!
After 30 years as a customer, so DISAPPOINTED!!!! Apparently, they got too big, or sold company. Customer service is non existent. I've ordered about 8 items from them, this season. Several weeks ago, ordered three items. 1 monogrammed garment bag came in. Orders were...Read more
I placed an order for Thanksgiving items, some were personalized gifts. The order was placed on Nov. 2, 2017, in plenty of time for delivery by Thanksgiving. I received an email with a confirmation number for the order. Two weeks later I contacted Lillian Vernon to ask...Read more
- Personalized gifts
I didn't like
- Delay in delivery and lack of communication with me
DO.NOT.ORDER.FROM.LILLIAN.VERNON. I ordered my 3 year old niece a beach towel for her swimming class and it arrived 4 weeks after I ordered it only to have her name spelled wrong on the towel. She was very very upset. Nothing ships quick. You will wait a 2 plus months...Read more
I would not recommend Lillian Vernon to anyone. I ordered a gift for my son in law for Christmas and have been calling for two weeks getting the runaround. Every time I call I'm told the item will be sent in a couple of days. I called this morning and was told the item...Read more
If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an order with Lillian Vernon. I had placed an order almost A MONTH in advance for custom cutting boards.. 4 out of 5 of my order was done. Mind that this...Read more
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